Privacy policy

Privacy Policy

Last updated: April 6, 2026

PrintApt, a brand operated by FadForte, operates this store and website (the "Services") using Shopify. This Privacy Policy explains how we collect, use, and share your personal information when you use our Services.

By using our Services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Details: Name, email, phone number, billing and shipping address

  • Order & Transaction Data: Products viewed, cart activity, purchases, returns

  • Payment Information: Processed securely via third-party payment providers (we do not store card details)

  • Device & Usage Data: IP address, browser, device information, and interaction with our website

  • Communications: Messages, support queries, or feedback shared with us

2. Customer Uploads (Important)

For products involving custom prints, you may upload images, designs, or other content.

  • These files are securely stored using third-party cloud storage services (such as Cloudinary)

  • Uploads are used strictly for order processing and fulfillment

  • We do not claim ownership of your content

However, by uploading content, you confirm that:

  • You have the right to use and reproduce the content

  • The content does not violate any copyright, trademark, or applicable laws

We are not responsible for any legal issues arising from customer-provided content.

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support and updates

  • Improve website performance and user experience

  • Send promotional communications (only if opted in)

  • Detect and prevent fraud or misuse

4. Sharing of Information

We may share your information with trusted third parties, including:

  • Shopify (store infrastructure)

  • Payment gateways (for secure transactions)

  • Logistics partners (for order delivery)

  • Cloud storage providers (e.g., Cloudinary) for handling customer uploads

  • Analytics & marketing tools (e.g., Google Analytics, Meta Ads)

These parties process information only as necessary to provide their services.

5. Shopify & Platform Data

Our store is hosted on Shopify. Shopify may collect and process data to provide and improve its services, including enhanced features like analytics and personalized experiences.

To learn more, you can visit: https://privacy.shopify.com/en

6. Cookies & Tracking

We use cookies and similar technologies to:

  • Enhance browsing experience

  • Analyze traffic and performance

  • Support marketing and advertising

You can manage cookies through your browser settings.

7. Data Security & Retention

We implement reasonable security measures to protect your data. However, no system is completely secure.

We retain information only as long as necessary for:

  • Order fulfillment

  • Legal and accounting requirements

  • Dispute resolution

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Opt out of marketing communications

You can exercise these rights by contacting us.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Children's Data

Our Services are not intended for children. We do not knowingly collect data from minors.

11. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

12. Contact

For questions, requests, or complaints, please contact us via our support portal or email.