Refund policy

Return & Refund Policy

Last Updated: April 6, 2026

At PrintApt, a brand operated by FadForte, most products are handmade and made-to-order. This allows us to deliver unique, carefully crafted items, but also requires a structured return policy.

1. Return Eligibility

Returns are accepted only under the following circumstances:

  • The item received is damaged during transit

  • The item is defective or has a manufacturing issue

  • An incorrect item has been delivered

Requests must be raised within 7 days of delivery.

2. Proof Requirement

To process a return request, customers must provide:

  • Clear images and/or unboxing video of the product

  • Visible evidence of damage, defect, or incorrect item

Failure to provide sufficient proof may result in rejection of the request.

3. Condition of Returned Items

Returned items must:

  • Be unused and in original condition

  • Include original packaging and all accompanying materials

4. Non-Returnable Scenarios

We do not accept returns in the following cases:

  • Change of mind after purchase

  • Minor variations in color, finish, or alignment due to handmade or printing processes

  • Customer-provided incorrect images or content for printing

  • Slight color differences caused by screen/display variations

5. Custom & Made-to-Order Products

All custom or made-to-order products are non-returnable and non-refundable, except in cases of damage, defect, or incorrect delivery.

6. Return Process

  • Contact support with order details and proof

  • Upon approval, return pickup will be arranged

  • Do not ship products without prior confirmation

7. Refund Process

Once the returned item is received and inspected:

  • Refund will be issued to the original payment method or as store credit

  • Processing time: 5–10 business days

8. Return Shipping

For approved cases, return shipping will be arranged and covered by us.

9. Resolution Preference

In certain cases, we may offer:

  • Replacement instead of refund

  • Partial refund (if applicable)

10. Important Disclaimer

As our products involve printing and handmade processes:

  • Exact color reproduction cannot be guaranteed

  • Minor imperfections are part of the product’s character, not defects

We encourage customers to review product descriptions carefully before placing orders.